Two things happened to me at about the same time, so they must be related. Right? Ok, both were about customer service. One was kinda theoretical, the other a real-life experience. Theory and real life intersecting? There’s always a fundamental interconnectedness. Here’s what I experienced: #1. I’m reading the book: ‘If you are in a Dogfight, become a Cat!’ by… Read More »Are you having a meaningful relationship with a brand?
What if everything in the future works like the automated public bathrooms of today? The average state-of-the-art bathroom has: All these conveniences should allow for a visit to the restroom that requires not touching anything that another human has placed their germy bits on.2 Problem is, the technology doesn’t work reliably. I’m sure you’ve been there. Toilets that flush while… Read More »Modern Potty Humour
Predictions are, in the near future, we will each have a personal assistant with artificial intelligence (AI)1 that runs our life. It’ll order household items before we run out, book social engagements, reminds us of upcoming events and related purchases (like birthday gifts, a bottle of wine for the hostess, or a new outfit to wear to the party). More elaborate… Read More »AI Personal Assistants – The Death of Shopping as we Know it?
Two factor authentication. Securing your account with email address, phone number and password. Seriously? When is it too much work to be worthwhile? We shouldn’t be asking how to make our accounts more secure. We should be asking what’s wrong with this system that we live in such fear of having our online accounts hacked. It isn’t bad enough that… Read More »Multi-factor Authentication Answers the Wrong Question
If it sounds to good to be true, or like it should be illegal, it probably is, or will be soon. I call this Ann’s Axiom, although I’m not sure I can claim exclusivity to the sentiment. I did add the last line to cover the current business environment, where it often takes a while for laws to catch up… Read More »Is Bitcoin like a Tulip?