When the AI answers the Phone
I’m sure you’ve been there: Called the 1-800 number of a large organization and been greeted by the faintly synthesized, almost human, voice of a machine. It wants to direct your call, but babbles relentlessly, spouting information that seems designed to make customers hang up. Most of us don’t need an AI to tell us to check the website/app. Usually,… Read More »When the AI answers the Phone